Refined Rituals

FAQ's

How long will it take to receive my Cozlly order?

Because we curate items from a global network of specialized suppliers, shipping times vary by location. Typically, orders are processed within 24 hours and arrive at your doorstep within 7 to 14 business days. You will receive a tracking link via email the moment your package is dispatched.

Can I change or cancel my order after it’s placed?

We aim to process orders as quickly as possible to get them to you faster. You can change or cancel your order within 12 hours of placement. After this window, the order has likely entered our fulfillment flow and cannot be modified.

Do you offer international shipping?

Yes, Cozlly is becoming a global brand. we offer insured international shipping to most countries worldwide. You can also change a specific region, or you can place orders for your loved once by selecting the location.

The item I want is sold out! When will it be back?

We’re so sorry you missed out! Our products have been more popular than we ever imagined. We are working closely with our artisans to have a fresh batch ready for you by Within 7 working days.