Refund policy

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, you must contact us at help@cozlly.com.

Please Note: Do not send your purchase back to the manufacturer or the original shipping facility without contacting us first.

If your return is accepted, we will send you instructions on how and exactly where to send your package to our authorized return center. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs & Restocking Fees

Return Shipping: Unless the item received is defective, damaged, or incorrect, the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Restocking Fee: We do not charge any restocking fees on eligible returned items.

4. Damages and Issues

Please inspect your order upon reception. Contact us immediately at help@cozlly.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items (Final Sale)

For hygiene, safety, and operational reasons, certain types of items cannot be returned. We do not accept returns on perishable goods, custom products, hazardous materials, or clearance/gift card items.

Additionally, the following 27 specific items are marked as Final Sale and are strictly non-returnable:

  1. Adult spine correction posture correction belt
  2. Back Hunchback Strap Student Posture Corrector
  3. Beauty Face Mask
  4. Car Back Pillow Lumbar Support Seat Cushion Car Neck Pillow Memory Foam Ergonomics Car Pillows For Driver Chair Cushion Comfort
  5. Cellulite Massager Manual Muscle Massager Roller For Leg, Neck, Arm And Foot
  6. Cervical Massager Intelligent Pulse Multifunctional Shoulder Neck Waist Back Full Body Massager
  7. Child spine correction kyphosis correction with sitting posture corrector to correct male and female students back child posture correction belt
  8. Electric Heating Red Light Therapy Heating Shoulder Massager
  9. Electric Massage Gun Elbow Long Handle Multifunctional Massager
  10. EMS Thermal Neck Lifting And Tighten Massager Electric Microcurrent Wrinkle Remover
  11. Ergonomic Spinal Posture Support & Multi-Functional Bed Pillow -green
  12. Eye Massager Vibration Massage Eye Mask Rechargeable Eye Airbag Eye Care Machine
  13. Fascia Gun Muscle Relaxer Massage Gun Fitness
  14. Long Handle Multi-form Massage Gun Electric Long Endurance Massager
  15. Memory Foam Leg Lock Pillow Knee Pillow Clip Pad
  16. Memory Foam Neck Shaped Non-collapse Pillow Core
  17. Mini Fascia Muscle Relaxation Massager
  18. Multifunctional Manual Six-wheel Neck Massager Massage Relieve Roller Massage Tool
  19. Neck Massager Shoulder Electric Pulse Cervical Traction Collar Therapy Deep Tissue Pain Relieve Stimulator Health Care Massage
  20. Office Memory Foam Sedentary Not Tired Lumbar Seat Cushion
  21. Small Van Posture Corrector Kindergarten Children Afternoon Nap Pillow First Grade Sitting Posture Correction Bracket
  22. Sports Antiskid Kneepad Outdoor Mountaineering Cycling Fitness Basketball Kneepad
  23. Strong Support Not Tight Posture Correction Belt
  24. Student Posture-Correcting Ergonomic Seat Cushion With Lumbar Support
  25. Student Sitting Posture Correction Hunchback Correction Belt
  26. U-shaped Neck Pillow Travel Essential Memory Foam
  27. Waist Support Widened Violently Sweat Waistband Weightlifting

Please get in touch if you have questions or concerns about your specific item before purchasing.

6. Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have. Once the return is accepted and processed, make a separate purchase for the new item.

7. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your eligible order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. (Note: The Final Sale items listed in Section 5 may still be exempt from this based on hygiene/intimate use regulations).

8. Refund Processing & Timelines

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you will automatically be refunded on your original payment method. Please note the following processing times based on our payment gateway:

It generally takes 5 to 10 business days for the refund to be processed and officially post to your bank or credit card statement.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at help@cozlly.com.