Shipping policy
1. Order Processing Time
All orders are processed and sent to our fulfillment centers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.
Please note: Order processing time is separate from the shipping times outlined below.
2. Shipping Rates and Estimates
We offer global shipping. Shipping charges for your order will be calculated and displayed at checkout based on your delivery location and the weight of your items.
Estimated delivery times vary by region:
United States: 7 to 14 business days
United Kingdom: 7 to 12 business days
European Union: 8 to 15 business days
Australia & Canada: 10 to 18 business days
Rest of the World: 14 to 25 business days
Note: We currently do not ship to India. We are not responsible for delays caused by the courier network or global postal bottlenecks.
3. International Customs, Duties, and Taxes
Because our wellness products are shipped internationally from the global warehouse facilities, your order may be subject to import duties, taxes (including VAT), and customs fees once a shipment reaches your destination country.
Cozlly is not responsible for these charges if they are applied. All customs duties, taxes, and handling fees are the sole responsibility of the customer (the importer). If you refuse a shipment due to unexpected import fees, the cost of the original shipping and any return shipping fees will be deducted from your final refund.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active in the courier's system.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at help@cozlly.com with your name and order number, and we will investigate it for you.
5. Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If your chosen shipping method cannot deliver to a P.O. Box, we will contact you to request a physical residential or business address.
6. Lost, Stolen, or Damaged Packages
Damaged Items: If your order arrives damaged, please email us immediately at help@cozlly.com with your order number and a clear photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution, such as a replacement or refund.
Lost or Stolen Packages: Once the courier marks a package as "Delivered" to the address provided at checkout, Cozlly is no longer liable for stolen or missing parcels. Please ensure you provide a secure delivery location.
7. Incorrect Shipping Addresses
Customers are strictly responsible for entering the correct shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the buyer, the customer will be responsible for the shipping costs to resend the package.
Contact Us
For any questions regarding your shipment, please contact us at:
Email: help@cozlly.com
Address: Sikar, RJ 332001, India